Returns & Exchanges
At EcoFlow, we stand behind the quality of our sustainable power solutions and offer a 30-day risk-free return policy for all original purchases. If you are not completely satisfied with your electronic equipment, you can return it in its original packaging for a full refund or exchange.
Initiate Your Request
Contact our support team within 30 days of delivery to receive a Return Merchandise Authorization (RMA) number and pre-paid shipping label.
Package Your Device
Securely pack the product in its original box, ensuring all cables, accessories, and manuals are included to avoid restocking fees.
Ship to Service Center
Affix the provided shipping label to your package and drop it off at any authorized carrier location for tracked transit to our inspection facility.
Inspection and Refund
Once our technicians verify the unit's condition, your refund will be processed to your original payment method within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing